Returns & Exchanges
We want every SOLISZEN order to arrive correctly and match the selected product options.
- Please contact us within 7 days after receiving your order if there is a product issue.
- Include your order number, photos, and a clear description of the problem.
- Unused standard products may be reviewed for return or exchange eligibility.
- Custom products, personalized items, and confirmed may not be returnable unless there is a quality issue.
- Return shipping responsibility depends on the reason for the return.
We will review each case and provide the most suitable solution.