Frequently Asked Questions
Do you ship worldwide?
Yes. SOLISZEN offers worldwide shipping, subject to carrier and destination restrictions.
Do you offer free shipping?
Yes. Orders of USD 60 or more qualify for free shipping. A flat USD 15 shipping fee applies to orders under USD 60.
How do I pay?
Retail orders are paid through the official PayPal checkout provided by the SOLISZEN WooCommerce store. Do not send a separate PayPal transfer or payment screenshot.
Can I order wholesale?
Yes. Wholesale pricing may be available for selected products. Contact us with the product name, quantity, color mix, size mix and destination country.
Can I customize pet products?
Yes. We support selected custom pet products, including pet ID tags, custom pet gifts and custom pet brand merchandise.