Returns & Exchanges
We want every SOLISZEN order to arrive correctly and match the product options selected at checkout.
Return request window
Contact us within 3 days of delivery to request a return or exchange review. Email wendy.soliszen@gmail.com before sending any item.
What to include
- Your order number.
- Clear photos of the product and packaging where relevant.
- A short description of the issue or reason for the request.
Eligibility
- Unused standard products may be reviewed for return or exchange eligibility.
- Custom, personalized or confirmed made-to-order products are normally not returnable for change of mind, unless mandatory law requires otherwise.
- Items should be unused and returned with their original accessories and packaging where possible.
Return shipping
- If an approved return concerns a defect, shipping damage, an incorrect item or an item that does not match the confirmed order, SOLISZEN will provide the appropriate return or resolution instructions and cover reasonable approved return shipping where required.
- For other approved returns, the customer is responsible for return shipping.
Do not send a return until SOLISZEN has reviewed the request and provided the current return address and instructions.
Refunds
After an approved return is received and inspected, an eligible refund is issued to the original payment method. Bank or payment-provider processing times may vary. Mandatory consumer rights that apply in the customer’s location are not excluded.