Shipping & Delivery
SOLISZEN offers worldwide shipping for pet supplies and custom pet products, subject to carrier and destination restrictions.
- Orders of USD 60 or more qualify for free shipping.
- A flat USD 15 shipping fee applies to orders under USD 60.
- Processing begins after payment confirmation.
- Retail orders are prepared according to the selected product, color, size and quantity.
- Custom or made-to-order products may require additional production and packing time.
- Tracking information is added to the store order after shipment when available.
Delivery timing varies by destination, customs clearance, carrier availability, public holidays and order quantity. Delivery estimates are not guaranteed.
Customers are responsible for providing a complete and accurate delivery address. Import duties, taxes, customs fees and destination charges are the customer’s responsibility unless mandatory law requires otherwise.